Posted on July 22nd, 2008 by Warranty Direct
Dear Warranty Direct:
I phoned Warranty Direct today to get some information on extending their coverage of my vehicle past the current expiration on the service contract I already hold with them. I spoke with “Kelly” who provided the information I needed in a most courteous and professional manner.
I just wanted to let you know that the service that I have received through Warranty Direct has been nothing short of exceptional. In an industry (extended auto warranties) that everyone warns is rife with scams and misrepresentations, Warranty Direct has been a model of customer service and integrity. Read more...
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Filed under: Customer Feedback-Warranty Direct, Warranty Direct
Posted on June 17th, 2008 by Warranty Direct
With companies offering extended coverage coming and going so rapidly, how do you know who to trust? As the oldest and largest company offering direct-to-consumer extended coverage, Warranty Direct has prepared this short checklist to help you in choosing your extended warranty coverage provider.
1. How long have you been in business?
2. Do you pay the claims or are you a broker? What company actually is responsible for paying the claims?
3. Are you able to offer coverage in all 50 states?
4. Are you a Better Business Bureau accredited business?
5. How many warranty contracts has your company sold?
6. Do you sell through car dealers and financial institutions or only on the Internet?
7. Do you cover wear and tear failures or only mechanical breakdowns?
8. Do you cover seals and gaskets?
9. Do you cover damage due to overheating?
10. Do you include $100 towing benefits with your plans? What about a full roadside assistance plan?
11. Can I preview the actual contract online?
12. What companies endorse your company?
While there are many other questions one can ask in evaluating warranty companies, the 12 above will provide a great start. Read more...
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Filed under: Extended Car Warranty Coverage, Warranty Direct
Posted on March 19th, 2008 by Warranty Direct
Thank you for sending the extended warranty rate quote I requested, however, it was not for my car. I was sitting in the car dealer’s service department waiting room. A person was just told that the part that needs replacing is not covered under his extended warranty. He was telling me that he is out of pocket on every claim he has made so far.
I shared with him about Warranty Direct and the tremendous reliability that I have experienced with your company over the years with no deductible. So my effort on my lap top computer was an effort to bring you new business. Read more...
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Filed under: Customer Feedback-Warranty Direct, Extended Car Warranty Coverage, Testimonials - Warranty Direct, Warranty Direct
Posted on February 29th, 2008 by Warranty Direct
We’re flattered, sort of.
Given Warranty Direct’s market leading position in the direct to consumer extended warranty market, we are flattered that companies (not so honest ones) are identifying themselves as Warranty Direct and falsifying our name on their Caller IDs.
Warranty Direct does not make unsolicited phone calls or use an automated dialing system. The only way we would contact you would be if you visited our web site (www.warrantydirect.com) and left your contact information. Were we to call you, our phone number (516-228-8600) would be displayed on your caller ID.
The company making these calls is using our company name and is in no way affiliated with Warranty Direct. Unfortunately, we have been unable to find out who this company is and have been unsuccessful in putting a stop to it. Read more...
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Filed under: Consumer Affairs, Warranty Direct
