Posted on July 22nd, 2008 by Warranty Direct
Dear Warranty Direct:
I phoned Warranty Direct today to get some information on extending their coverage of my vehicle past the current expiration on the service contract I already hold with them. I spoke with “Kelly” who provided the information I needed in a most courteous and professional manner.
I just wanted to let you know that the service that I have received through Warranty Direct has been nothing short of exceptional. In an industry (extended auto warranties) that everyone warns is rife with scams and misrepresentations, Warranty Direct has been a model of customer service and integrity. Read more...
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Filed under: Customer Feedback-Warranty Direct, Warranty Direct
Posted on July 3rd, 2008 by Warranty Direct
Dear Warranty Direct:
I would NEVER buy a new car without Warranty Direct coverage. Anybody who does is a damned fool.The one claim you paid for my wife’s transmission covered the premium for three vehicles. The service manager at the Honda dealership was stunned as how quickly the claim was handled. At my age, I may never buy another car so I am really glad I have it. I am an attorney and we are usually careful about what we say but you may quote any part of what I’ve said as long as you do not take it out of context.
William Selmi, Jr.
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Filed under: Customer Feedback-Warranty Direct
Posted on April 11th, 2008 by Warranty Direct
I have been a customer of Warranty Direct for several years now and recently had my vehicle in the local Mercedes dealership for some complications; on one occasion to replace the shifter and just recently the CD changer was replaced. Andree was the representative of Warranty Direct I dealt with on 03/31/08 and she was superb in being the liaison between the Mercedes Benz service personnel and me in insuring the proper information was exchanged before repairs were made. She was very informative with me and explained everything in exact, full detail, and was expeditious in resolving all matters. No delays, hang ups or confusion.
My personal thanks to Andree for her professionalism, courtesy and the overall way in which she handled this particular claim. Read more...
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Filed under: Customer Feedback-Warranty Direct, Extended Car Warranty Coverage, Testimonials - Warranty Direct
Posted on April 3rd, 2008 by Warranty Direct
Each month, Warranty Direct surveys its customers to solicit their valuable feedback. One question we ask is, “What was the single most important factor in your decision to choose Warranty Direct?” Here are some of their answers.
I had a 5 year plan with Warranty Direct on this vehicle and was very satisfied with the service. I decided to continue coverage with you for 3 more years.
It has worked so well in the past and it gives me peace of mind!
I used your company in the past and found it to be great.
Previous favorable experiences with your company.
I had your extended warranty before and I was very pleased with it. Read more...
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Filed under: Customer Feedback-Warranty Direct, Customer Survey - Warranty Direct, Warranty Direct
