Posted on March 19th, 2008 by Warranty Direct
Thank you for sending the extended warranty rate quote I requested, however, it was not for my car. I was sitting in the car dealer’s service department waiting room. A person was just told that the part that needs replacing is not covered under his extended warranty. He was telling me that he is out of pocket on every claim he has made so far.
I shared with him about Warranty Direct and the tremendous reliability that I have experienced with your company over the years with no deductible. So my effort on my lap top computer was an effort to bring you new business. Read more...
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Filed under: Customer Feedback-Warranty Direct, Extended Car Warranty Coverage, Testimonials - Warranty Direct, Warranty Direct
Posted on March 18th, 2008 by Warranty Direct
This notice is regarding companies using automated dialing systems, which is the use of a pre-recorded announcement calling consumers. This is illegal and Warranty Direct does NOT engage in nor support this type of activity.
Warranty Direct products are ONLY available through Warranty Direct and its web site located at www.WarrantyDirect.com. The ONLY way Warranty Direct would contact you would be if you visited our web site and provided your contact information.
Recently we have had many complaints from consumers calling us to ask us to take them off of our “list”. This is being done through automated dialing systems and apparently people are being told that Warranty Direct is calling. Some of them are even falsifying their Caller IDs to say that Warranty Direct is calling. This is absolutely NOT the case. Read more...
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Filed under: Customer Feedback-Warranty Direct
Posted on March 6th, 2008 by Warranty Direct
Each month, we survey every person who purchased an automobile extended warranty from Warranty Direct. We are always striving to become easier to do business with and take customer feedback very seriously.
We asked our customer to name the most important factor in choosing Warranty Direct. Here are some of their answers…
1. There was no single factor. I chose Warranty Direct, because the rep that I spoke with, John, was very pleasant and he covered everything in our conversation that I wanted to know about the warranty.
2. Trustworthy company based on my research.
3. Thorough coverage, including wear and tear.
4. A member of the Better Business Bureau.
5. Extent of the coverage, recommendations from independent sources. Read more...
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Filed under: Customer Feedback-Warranty Direct, Customer Survey - Warranty Direct, Warranty Direct
Posted on January 23rd, 2008 by Warranty Direct
Dear Warranty Direct:
I’m not one to write reviews, but in this case I just have to tell you how impressed I and the Infiniti dealer I recently visited are!
I purchased my 2001 Infiniti and a Warranty Direct extended warranty contract just two over weeks ago and decided to have my car checked over ASAP. The service department told me I had a problem with a “seized-up caliper” which needed to be replaced immediately for safety reasons. Read more...
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Filed under: Customer Feedback-Warranty Direct, Warranty Direct, Warranty Direct Reviews
