Posted on April 11th, 2008 by Warranty Direct
I have been a customer of Warranty Direct for several years now and recently had my vehicle in the local Mercedes dealership for some complications; on one occasion to replace the shifter and just recently the CD changer was replaced. Andree was the representative of Warranty Direct I dealt with on 03/31/08 and she was superb in being the liaison between the Mercedes Benz service personnel and me in insuring the proper information was exchanged before repairs were made. She was very informative with me and explained everything in exact, full detail, and was expeditious in resolving all matters. No delays, hang ups or confusion.
My personal thanks to Andree for her professionalism, courtesy and the overall way in which she handled this particular claim. Read more...
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Filed under: Customer Feedback-Warranty Direct, Extended Car Warranty Coverage, Testimonials - Warranty Direct
Posted on April 3rd, 2008 by Warranty Direct
Each month, Warranty Direct surveys its customers to solicit their valuable feedback. One question we ask is, “What was the single most important factor in your decision to choose Warranty Direct?” Here are some of their answers.
I had a 5 year plan with Warranty Direct on this vehicle and was very satisfied with the service. I decided to continue coverage with you for 3 more years.
It has worked so well in the past and it gives me peace of mind!
I used your company in the past and found it to be great.
Previous favorable experiences with your company.
I had your extended warranty before and I was very pleased with it. Read more...
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Filed under: Customer Feedback-Warranty Direct, Customer Survey - Warranty Direct, Warranty Direct
Posted on March 19th, 2008 by Warranty Direct
Thank you for sending the extended warranty rate quote I requested, however, it was not for my car. I was sitting in the car dealer’s service department waiting room. A person was just told that the part that needs replacing is not covered under his extended warranty. He was telling me that he is out of pocket on every claim he has made so far.
I shared with him about Warranty Direct and the tremendous reliability that I have experienced with your company over the years with no deductible. So my effort on my lap top computer was an effort to bring you new business. Read more...
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Filed under: Customer Feedback-Warranty Direct, Extended Car Warranty Coverage, Testimonials - Warranty Direct, Warranty Direct
Posted on March 18th, 2008 by Warranty Direct
This notice is regarding companies using automated dialing systems, which is the use of a pre-recorded announcement calling consumers. This is illegal and Warranty Direct does NOT engage in nor support this type of activity.
Warranty Direct products are ONLY available through Warranty Direct and its web site located at www.WarrantyDirect.com. The ONLY way Warranty Direct would contact you would be if you visited our web site and provided your contact information.
Recently we have had many complaints from consumers calling us to ask us to take them off of our “list”. This is being done through automated dialing systems and apparently people are being told that Warranty Direct is calling. Some of them are even falsifying their Caller IDs to say that Warranty Direct is calling. This is absolutely NOT the case. Read more...
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Filed under: Customer Feedback-Warranty Direct
