Customer Praises Warranty Direct’s Alvin Casillas

This is the best kind of feedback we can receive from a new customer! Thanks for letting us know Debbie.

Good Morning,

I am writing to you to tell you how fortunate I was to have had the pleasure of speaking with Alvin Casillas, about your warranty programs. The gentleman, besides having a wonderful speaking voice was deliberate in making sure every item he was speaking about was clear and concise and any questions I might have, he painstakingly made sure I fully understood every and all differences between the programs that would fit my vehicle. I also spoke with Alvin a couple times after my initial phone call with questions I had versus the vehicle I was purchasing and he took each phone call and treated me as if I was part of his family. The man is a true professional, I have never encountered a person so knowledgeable and the drive to help someone get the right fit for their needs without pushing or pulling them into it.

Customer Service Feedback

We love feedback from customers:

“This is just a quick note to tell you what an asset margaret is to your company and customer service department. My warranty transfer was taking way to long with little results. When i called on numerous accasions i always got margaret. She was always helpful and calm even when i blew up at her which i want to apologize once more for. Sorry Margaret! Anyways i still have no idea what took so long but margaret got it done. I can seriously say i started out not impressed with this company but Margaret changed that impression with her wonderful attitude. I will recommend this company to many a person because of her.

Thank You for your time
Jennifer Manning from Virginia”

America’s Car Show Caller Recommends Warranty Direct

On a recent airing of America’s Car Show with Tom Torbjornson a caller made mention of owning two Warranty Direct policies and how happy he was with our company. Here’s what Tom had to say:

“This listener called the show last night and after I addressed his question, he praised Warranty Direct on the show. Give it a listen!”

Click Here To Download: Warranty Direct Listener Endorsement

You can listen to America’s Car Show yourself live nationwide Sunday nights at 10PM EST on Stars Too — Sirius 108 & XM 139!

Words of Appreciation from a Warranty Direct Customer

Warranty Direct prides itself in creating long term customer relationships, not only to sell our services but to make sure the customer is advised on the best vehicle service contract for their lifestyle. Below is a letter from one of our newest customers praising our quality of service and professional way of doing business:

Dear Warranty Direct,

It is clear Warranty Direct is a cut above its’ competitors, and you’ll be proud to know Scott Richards embraces the company’s motto by the manner in which he delivers client services.  Therefore, I’d like to take a moment to share with you my appreciation of Scott’s quality of service and professionalism.