You can also download the file by clicking here: Tom Torbjornsen Explains How To Purchase A Used Car Warranty

To hear the entire show visit America’s Car Show’s Sirius/XM Radio Archives and select the July 4th’s show.

Take advantage of our March 8th Sales Promotion to save a lot on your vehicle service contract (extended auto warranty).

• $500 Off all plans we offer
• 5% Down (normally 10% down is required)
• 0% Financing

This offer is available today only (March 8th, 2010) until 8:00 PM EST. (Discount offer not available in Florida or California.)

Call 800-632-4222 or visit Warranty Direct today!

Dear Tom,
Two weeks ago I inadvertently filled my 2004 Toyota Camry’s gas tank with half a tank of diesel fuel. The dealer drained and cleaned the tank and replaced the spark plugs and air filter. The day after I got the car back, the “check engine light” came on, and the dealer said the catalytic converter was gummed up and should be replaced, along with the oxygen sensors. I haven’t had this work done yet. Is it necessary since the car is running well (and there is no rotten-egg smell)? It would cost me over $2,000. Yikes!
Patricia from Vera Cruise, CA

Patricia,
First and foremost, next time you fill up make sure the pump nozzle fits into your gas tank filler-neck before pulling the pump nozzle trigger. The diesel nozzle is larger than the gasoline nozzle; therefore it can’t possibly fit into your gas tank filler-neck. As for the lit check engine light, try running the vehicle for a few weeks in an effort to burn any remaining diesel fuel out of the system. Then have the system reset to see if the light stays off. If it doesn’t, you have done irreversible damage to the catalytic converter and O2 sensor/s and they will have to be replaced. If you don’t like the price quoted at the dealer, get a couple more estimates from reputable independent shops. Good luck to you.
Tom

Carlo,
If I had to cite a weakness on these engines (not the car; overall the car is great), I would have to point to the soft camshafts. The cams in these engines are prone to wearing prematurely. If this was in fact a police car, the engine might be a high performance engine, which would probably have a hardened steel cam and crankshaft. Run the numbers on the engine before buying to verify this. And, as always, have a Carfax Report and a pre-purchase inspection done by a trusted tech prior to plunking down the cashola. Good luck.
Tom

Robert,
Prolonged use of regular gas in an engine designed to use high-test gas will damage the engine over time. A condition called pre-ignition occurs. When the low octane fuel enters the combustion chamber, it pre-ignites before the top of the compression stroke when ignition is supposed to occur. Pre-ignition damages the tops of pistons, face of cylinder heads, and valves. Advise your girlfriend to run the high test; it’s cheaper than engine repair/replacement.
Tom

Sandi,
It could be rod knock inside the engine or it could be an exhaust leak. Open the hood and locate the origin of the noise. Is it coming from the exterior of the engine or from inside the engine? If it is from the exterior, check the exhaust flange where the pipe connects to the exhaust manifold, and check the exhaust manifold itself. It could be a bad flange seal at the pipe, or a blown manifold gasket, or a cracked manifold. If the noise is coming from the inside of the engine, then I would start with an oil pressure test and proceed from there with partial engine disassembly and inspection. Good luck!
Tom

Buddy,
There’s not much you can do other than appeal to the local Ford Zone Rep. Call Ford customer service and contact the Zone Rep directly, because they have the authority to make a decision. Sometimes they are willing to pay for part of the repair. If you have to pay for it or part of it, then get a couple of estimates for the repair and then make your decision. I think you will find that the dealer offers the cheapest deal and the best warranty. Best to you.
Tom

For more articles by Tom Torbjornsen, visit AMERICA’S CAR SHOW web site: www.americascarshow.com

Tom Torbjornsen is an automotive expert of 37 years. An automotive journalist in good standing with the IMPA (International Motor Press Association), Torbjornsen is the Repair and Maintenance Editor for AOL Autos, Edmunds.Com, At Home Portals and many other websites. Torbjornsen is the auto expert of record for Channel 4 WIVB TV, Western New York’s CBS affiliate. Hear his radio show AMERICA’S CAR SHOW, on the Sirius XM Satellite Radio Channel – Stars Too – Sirius 108 and XM 139; Sunday nights – 10PM – Mid EST. Send your car questions to his website at: www.americascarshow.com

1. Rust-Proofing: Some dealers charge up to $800 for this service, which sometimes amounts to no more than spraying a coating from an aerosol can in the wheel wells.
2. Fabric Protection: For a couple of hundred dollars, some dealers will try to sell you fabric protection for your car’s interior that will repel stains. You know it as Scotchgard.
3. Paint Sealant: This is another instance where the dealership hopes the car buyer will be gullible enough to believe that it’s using some special technique and material that’ll keep your car’s paint looking factory fresh
4. Window Etching: Another easy-money markup for car dealers; they etch your vehicle’s VIN on a window so that your car can allegedly be tracked in case it’s stolen.
5. Alarm System: Many cars come with a basic form of security, such as coded keys, but many dealers will also try to sell you a full-featured alarm system.
6. Extended Warranty: Since vehicles come with longer and more comprehensive warranties these days, extended warranties are usually not worth the extra money. If you plan to hang onto the vehicle for a long time, an extended warranty can be a good investment if and when your car needs major repairs. But don’t buy it from the dealer, since you can often get a better deal through independent insurers, such as Warranty Direct.
7. CD Changer: The price of a CD changer at a dealership can be twice what it is at a car stereo shop or electronics store.
8. Rear-Seat Video: Whether to choose this dealer option is not as easy to decide as the ones above.

Consumer Reports says almost the same thing:

“Dealerships often try to sell you extras that boost their profit margin but are a waste of you money. They can include rustproofing, fabric protection, paint protectant, or VIN etching, in which the vehicle identification number is etched onto the windows to deter thieves. Don’t accept those unnecessary services and fees. If you see those items on the bill of sale and you haven’t agreed to them, simply cross them out and refuse to pay for them. Vehicle bodies are already coated to protect against rust. And recent CR reliability surveys show that rust is not a major problem with modern cars. You can treat upholstery and apply paint protectant yourself with good off-the-shelf products that cost only a few dollars. If you decide you want VIN etching, you can buy a kit to do it yourself for less than $25, instead of the $200 that some dealerships charge. Also think twice about an extended warranty. It can cost hundreds of dollars. But if you buy a model with good reliability or if you expect to have the vehicle only for five years or less, it often isn’t worth the cost.”

Regarding Car Warranties, US News & World Report says:

“The dealer’s extended warranty isn’t necessarily the best deal; in fact, it usually costs more. Plus, you’re in a high-pressure situation at the dealer and might not be able to read the fine print. Finally, if you buy the dealer’s extended warranty, you might be required to return to that dealership to get it honored – which could become a problem if you move.”

So save yourself some money:

• Skip the rust proofing
• Buy your own can of Scotchguard for your cloth upholstery as well as the carpeting and matting
• Say no to paint sealant which is often just a wax job that you can do yourself or pay the neighbor’s kids to do
• For your alarm upgraded stereo and video systems you can often find a better system cheaper at your local car stereo shop or a big box retailer like Best Buy
• Window Etching – check with your local police or sheriff department – a lot of them hold free etching days like the Amhearst Police Department
• Car Warranty or Vehicle Service Contract – contact Warranty Direct at 800-632-4222 for your best deal on an Auto Warranty

According to US News & World Report, you don’t need to purchase a warranty the moment you buy the car. If you want one, you can easily buy it later from a reputable third-party company. “The dealer’s extended warranty isn’t necessarily the best deal; in fact, it usually costs more. Plus, you’re in a high-pressure situation at the dealer and might not be able to read the fine print. Finally, if you buy the dealer’s extended warranty, you might be required to return to that dealership to get it honored – which could become a problem if you move.” So contact Warranty Direct and buy direct from us and save.

If you need a vehicle service contract (generally known as an extended warranty), call Warranty Direct first and let us help you get protected  from unexpected repair bill costs when a break down occurs. You can reach us at (800) 632-4222 or visit www.warrantydirect.com to find out more.

What do you do now? The future of Saturn is bleak to say the least. A deal to sell the division of General Motors fell apart on September 30th and it was announced that production of the brand would come to an end.  The ability to go to your local dealership for repair work may not be possible and where does that leave your factory warranty?

“After months of negotiations aimed at saving the Saturn brand, General Motors said Wednesday it will stop making Saturn vehicles this year and wind down the brand by the end of 2010.” (see below for a link to the entire story at USA Today)

We understand your concerns and we have a solution for you. A vehicle service agreement provides protection against the ever increasing cost of repairs your vehicle will need. You work hard and deserve better than this and from Warranty Direct, you will get it!

Warranty Direct is the direct to consumer division of Interstate National Dealer Services, one of the oldest and largest independent automobile vehicle service agreement providers in the US. Our expertise is unmatched with nearly 30 years of experience, nearly 2 million vehicle service contracts sold and over 1 billion dollars paid in claims. In addition to offering our vehicle service contracts direct to consumers, over 2,200 manufacturers, dealers, banks and credit unions choose to market our coverage. Here are just a few of the many benefits that we offer:

• Coverage available for every budget and every car
• Insured by an A-Excellent AM Best insurer
• A+ Rated by the Better Business Bureau
• Use of the repair facility of your choice
• Claims paid directly to your repair facility
• Complimentary roadside assistance and travel interruption protection provided with every plan
• Car rental reimbursement
• Satisfaction guarantee

We are confident in our financial strength and automobile knowledge to service your vehicle. You can still protect the investment in your Saturn, it’s not too late.

Warranty Direct and the family of Interstate National Dealer Services have been providing services to automobile owners for 30 years.  You will be protected and you will be taken care of. We are sincere in our approach to offer you the best value, while ensuring you the stability and strength of a leader in this industry. Don’t put your trust in just any company. Let us earn your business today!

Read more about Saturn at USA today: GM to shut down Saturn after deal with Penske falls apart

The $1,800 extended warranty will end up costing you about $2,650 with a 5 year loan at 8% interest. And, that figure doesn’t even included the commission that you will be paying to the salesman, the finance guy and the dealership for acting as the broker!

The Alternative to High Priced Dealer Sold Extended Warranties.

Buy direct and buy smart. Take advantage of Warranty Direct, offering consumers the same extended warranties sold by dealers without the middleman markup. Even better, you can read the actual warranty contract before you buy. With a track record that is second to none, why not get a free quote today?