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	<title>Warranty Info &#187; Customer Survey &#8211; Warranty Direct</title>
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	<description>Your Resource for Extended Auto Warranty Information</description>
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		<title>Warranty Direct Customer Survey</title>
		<link>http://www.warrantyinfo.com/2008/04/warranty-direct-customer-survey/</link>
		<comments>http://www.warrantyinfo.com/2008/04/warranty-direct-customer-survey/#comments</comments>
		<pubDate>Thu, 03 Apr 2008 17:30:29 +0000</pubDate>
		<dc:creator>Warranty Direct</dc:creator>
				<category><![CDATA[Customer Feedback-Warranty Direct]]></category>
		<category><![CDATA[Customer Survey - Warranty Direct]]></category>
		<category><![CDATA[Warranty Direct]]></category>

		<guid isPermaLink="false">http://awesomedelicious.com/?p=105</guid>
		<description><![CDATA[<p>Each month, <a href="http://www.warrantydirect.com/customer_satisfaction_survey.asp?URL=wdblog"><span style="color: #669966;">Warranty Direct</span></a> surveys its customers to solicit their valuable feedback. One question we ask is, “What was the single most important factor in your decision to choose Warranty Direct?” Here are some of their answers.</p>
<p>I had a 5 year plan with Warranty Direct on this vehicle and was very satisfied with the service. I decided to continue coverage with you for 3 more years.</p>
<p>It has worked so well in the past and it gives me peace of mind!</p>
<p>I used your company in the past and found it to be great.</p>
<p>Previous favorable experiences with your company.</p>
<p>I had your extended warranty before and I was very pleased with it.</p>
<p>Our mechanic who has worked on our cars for years strongly recommended you.</p>
<p>Coverage related to price.</p>
<p>Positive reviews from other buyers in various other places on the Internet and then the positive  response I received from you after accessing your site.</p>
<p>Ratings/Reputation.</p>
<p>Reputation.</p>
<p>The most important factor was the quality of the coverage offered.</p>
<p>Price &amp; length of years service.</p>
<p>The Warranty Direct website offered the much more information on the warranty plans they offer than any other warranty company&#8217;s website. I felt as if all the other companies I had considered had something to hide since they were not as forthcoming as Warranty Direct.</p>
<p>Length of time in business.</p>
<p>More consumers choose Warranty Direct than any other direct to consume extended warranty company.</p>
<p>Click <a href="https://www.warrantydirect.com/warrantydirect/WQuotestep1.asp?URL=wdblog"><span style="color: #669966;">here</span></a> to obtain an instant, online quote for an automobile extended warranty.</p>
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		<title>Warranty Direct Customer Survey</title>
		<link>http://www.warrantyinfo.com/2008/03/warranty-direct-customer-survey-2/</link>
		<comments>http://www.warrantyinfo.com/2008/03/warranty-direct-customer-survey-2/#comments</comments>
		<pubDate>Thu, 06 Mar 2008 19:30:49 +0000</pubDate>
		<dc:creator>Warranty Direct</dc:creator>
				<category><![CDATA[Customer Feedback-Warranty Direct]]></category>
		<category><![CDATA[Customer Survey - Warranty Direct]]></category>
		<category><![CDATA[Warranty Direct]]></category>

		<guid isPermaLink="false">http://awesomedelicious.com/?p=128</guid>
		<description><![CDATA[<p>Each month, we <a href="http://www.warrantydirect.com/customer_satisfaction_survey.asp"><span style="color: #669966;">survey</span></a> every person who purchased an automobile extended warranty from <a href="http://www.warrantydirect.com/customer_satisfaction_survey.asp"><span style="color: #669966;">Warranty Direct.</span></a> We are always striving to become easier to do business with and take customer feedback very seriously.</p>
<p>We asked our customer to name the most important factor in choosing <a href="http://www.warrantydirect.com/just_the_facts.asp"><span style="color: #669966;">Warranty Direct.</span></a> Here are some of their answers…</p>
<p>1. There was no single factor. I chose Warranty Direct, because the rep that I spoke with, John, was very pleasant and he covered everything in our conversation that I wanted to know about the warranty.</p>
<p>2. Trustworthy company based on my research.</p>
<p>3. Thorough coverage, including wear and tear.</p>
<p>4. A member of the <a href="http://search.newyork.bbb.org/reports.aspx?pid=44&amp;page=1&amp;id=53450"><span style="color: #669966;">Better Business Bureau</span></a>.</p>
<p>5. Extent of the coverage, recommendations from independent sources.</p>
<p>6. Recommended by <a href="http://www.edmunds.com/warranty/index.html"><span style="color: #669966;">Edmunds</span></a> &amp; the BBB.</p>
<p>7. Your financial condition and reputation in the industry was the threshold issue for me. I would not have purchased insurance from Warranty Direct if I did not think you could deliver.</p>
<p>8. The young man I talked with did not denigrate the company I had already purchased coverage from &#8211; just asked me to please read the BBB reports then make up my mind.</p>
<p>9. Price, coverage, history. You have the total package.</p>
<p>10. I had a policy with Warranty Direct on my last vehicle and the service was great. Initially it was the excellent value.</p>
<p>11. The plan was endorsed by my trusted mechanic.</p>
<p>12. The reputation and rating of your company.</p>
<p>13. Research on the internet indicated the reliability and service of your company was better than other companies. You were not the least expensive.</p>
<p>14. The in-depth information on your web site including the actual warranty contracts. Other companies had vague and misleading information. One company wanted a $100 deposit just to be able to read their contract.</p>
<p>15. Sales and support (claims handling) in one company. I read horror stories of dealing with warranty brokers.</p>
<p>16. Value – price vs. what you receive.</p>
<p>More consumers choose Warranty Direct than any other direct to consumer warranty company.</p>
<p> More automotive web sites recommend Warranty Direct than any other direct to consumer warranty company</p>
<p>We hope we can earn your business. <a href="http://www.warrantydirect.com/index.asp?URL=wdblog"><span style="color: #669966;">Click here for a free, instant online extended warranty quote.</span></a></p>
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