Words of Appreciation from a Warranty Direct Customer
Warranty Direct prides itself in creating long term customer relationships, not only to sell our services but to make sure the customer is advised on the best vehicle service contract for their lifestyle. Below is a letter from one of our newest customers praising our quality of service and professional way of doing business:
Dear Warranty Direct,
It is clear Warranty Direct is a cut above its’ competitors, and you’ll be proud to know Scott Richards embraces the company’s motto by the manner in which he delivers client services. Therefore, I’d like to take a moment to share with you my appreciation of Scott’s quality of service and professionalism.
Scott and I negotiated my extended car warranty for approximately 2 months and we closed the deal officially on 9/21/09. Through my 2 months of interaction with Scott, it became apparent he consciously strives to provide a collaborative and consultative relationship with his customers in a proactive manner. Below are a few attributes he displayed, and all of which contribute to his “winning formula” in rendering top-notch client services.
Scott successfully embraces and renders the following invaluable competencies:
- Presents a professional first impression
- Discovers, defines, and understands his customers’ needs – demonstrating agility
- Listens and acknowledges customer opinions
- Sets expectations in a relationship building manner
- Deals with difficult clients – demonstrating agility and resilience
- Possesses a level of influence, leadership in thought, and people by going beyond transactional-based sales
Business Results:
- Differentiates through collaboration and relationship building
- Exercises good judgment and leadership
- Successfully close sales
Bottom Line: Scott’s quality of work and professionalism shines through and it is appreciated!
Sincerely,
D. Porter from McLean, VA
If you are a current customer and would like to let us know how we are doing please write us at feedback@warrantydirect.com or give us a call Toll Free at (800) 632-4222.
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Filed under: Customer Feedback-Warranty Direct, Warranty Direct Reviews, When & Why Buy Auto Warranty
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