JD Power Dependability Study – How Reliable is Your Car?
J.D. Power & Associates has released their Vehicle Dependability Study. How reliable is your car?
“Deterioration in vehicle quality during the first three years of ownership—determined by comparing long-term dependability rates to initial quality problem rates—strongly affects overall customer satisfaction as well as customer willingness to recommend their vehicle model, according to the J.D. Power and Associates Vehicle Dependability Study SM released today.
The study, which measures problems experienced by original owners of 3-year-old (2005 model year) vehicles, finds that, on average, customers report experiencing 75 percent more problems in the third year of ownership than during the first 90 days. “
It’s no coincidence that most vehicles come with only 3 years of factory warranty coverage.
Where Does Your Car Rate?
Among the best – Lexus
Better than most – Acura, Buick, Honda, Lincoln, Mercury, Toyota
About average – Audi, BMW, Cadillac, Chevrolet, Chrysler, Dodge, Ford, GMC, Hyundai, Infiniti, Jaguar, Mazda, Mercedes, Mini, Mitsubishi, Nissan, Pontiac, Porsche, Saturn, Scion, Subaru, Volvo
The rest – Isuzu, Jeep, Kia, Land Rover, Saab, Suzuki, Volkswagen
on average, customers report experiencing 75 percent more problems in the third year of ownership than during the first 90 days. “
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Filed under: Vehicle reliability, Vehicle repairs
I think this is the best rating of a car available in the net. Fortunately my vehicle (TOYOTA) falls under “Better than most”. Thanks for sharing the info!!!
I’m surprised Land Rover is in “the rest” category. I always thought they were extremely durable.
For what’s worth. I do not trust J D Power. I never have never will. they’re for sale to the best and highest bidder.
@Wain – where have you heard that? I have always heard they are independent and trustworthy.