Posted on August 15th, 2008 by Warranty Direct
J.D. Power & Associates has released their Vehicle Dependability Study. How reliable is your car?
“Deterioration in vehicle quality during the first three years of ownership—determined by comparing long-term dependability rates to initial quality problem rates—strongly affects overall customer satisfaction as well as customer willingness to recommend their vehicle model, according to the J.D. Power and Associates Vehicle Dependability Study SM released today.
The study, which measures problems experienced by original owners of 3-year-old (2005 model year) vehicles, finds that, on average, customers report experiencing 75 percent more problems in the third year of ownership than during the first 90 days. “
It’s no coincidence that most vehicles come with only 3 years of factory warranty coverage. Read more...
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Filed under: Vehicle reliability, Vehicle repairs
Posted on August 12th, 2008 by Warranty Direct
Auto warranty buyers are smart to perform online research. Buyers should be able to make a well-informed decision when they buy a warranty for their vehicle and also make sure they buy their extended car warranties from a reputable company.
Independent Research Firms
A company’s transparency with their customers is key. During online research, searchers are bound to come across web sites that profess to perform “independent” research, when in actuality they are simply a portal site for an extended auto warranty broker. They’re easy to spot when they conveniently recommend only one “Editor’s Top Choice” throughout the site or blog while claiming to be an independent research firm. Often, these sites print misinformation about other warranty companies in an effort to fool the consumer. Read more...
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Filed under: Consumer Affairs, Extended Auto Warranty Providers, Researching Auto Warranties
