Warranty Direct Customer Feedback
Posted on July 3rd, 2008 by Warranty Direct
Dear Warranty Direct:
I would NEVER buy a new car without Warranty Direct coverage. Anybody who does is a damned fool.The one claim you paid for my wife’s transmission covered the premium for three vehicles. The service manager at the Honda dealership was stunned as how quickly the claim was handled. At my age, I may never buy another car so I am really glad I have it. I am an attorney and we are usually careful about what we say but you may quote any part of what I’ve said as long as you do not take it out of context.
William Selmi, Jr.
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Filed under: Customer Feedback-Warranty Direct
I have your warranty on my 2006 F-150 Ford truck. My alternator went bad. I took it to a shop to have it repair. The shop called to get authorization from Warranty Direct to make the repair. Four different times your representive dropped the call as the shop was trying to get the authorization.I am physically challenge and I can not do wait around a shop all day until someone on your end decides to keep a phone line open. I told the shop to make the repairs , as I was unable to wait any longer due to my physical problems. I submitted all the paper work to Warranty Direct , twice, and I am still waiting to hear from Warranty Direct . The shop nor I dropped the call 4 times and I have submitted paper work twice on this repair. I give your company a BIG FAT F on this repair warranty.