Customer Feedback – Can We Do The Same For You?
Dear Warranty Direct:
I phoned Warranty Direct today to get some information on extending their coverage of my vehicle past the current expiration on the service contract I already hold with them. I spoke with “Kelly” who provided the information I needed in a most courteous and professional manner.
I just wanted to let you know that the service that I have received through Warranty Direct has been nothing short of exceptional. In an industry (extended auto warranties) that everyone warns is rife with scams and misrepresentations, Warranty Direct has been a model of customer service and integrity.
Although I love my 2002 Toyota Camry and assumed that I would never even need an extended warranty on a vehicle that has been so reliable over the years — I have to say that several unusual problems have occurred with my car. One poor idle situation that I thought was nothing more than a minor ignition problem — turned out to be a very expensive “air intake” component that had to be replaced with an OEM part at considerable cost. Several other costly repairs were needed shortly during the course of my ownership. It’s not that my Camry was unreliable, it’s just that the replacement parts and service are so incredibly expensive. The days of the hundred dollar fix are gone forever. So my extended warranty has proven a great investment and brought much peace of mind.
On the basis on my experiences, I would recommend Warranty Direct to anyone who appreciates the assurance of knowing that if help is needed, this is a company that performs as promised.
Sincerely,
M. Cinquemani
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Filed under: Customer Feedback-Warranty Direct, Warranty Direct
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