Posted on July 22nd, 2008 by Warranty Direct
Dear Warranty Direct:
I phoned Warranty Direct today to get some information on extending their coverage of my vehicle past the current expiration on the service contract I already hold with them. I spoke with “Kelly” who provided the information I needed in a most courteous and professional manner.
I just wanted to let you know that the service that I have received through Warranty Direct has been nothing short of exceptional. In an industry (extended auto warranties) that everyone warns is rife with scams and misrepresentations, Warranty Direct has been a model of customer service and integrity. Read more...
No Comments »
Filed under: Customer Feedback-Warranty Direct, Warranty Direct
Posted on July 15th, 2008 by Warranty Direct
Wear and tear protection is the highest level of coverage one can purchase. Warranty Direct provides coverage for parts that break as well as those that wear out. As many as 30% of all claims filed are wear and tear related. It is a much broader level of coverage than the mechanical breakdown only plans offered elsewhere.
Most extended warranties define “mechanical breakdown” as a defect in parts and workmanship as supplied by the manufacturer, or a defect that makes the part unable to perform the function for which it was designed. Often, they will state that the gradual reduction in operating performance (wear-and-tear) is not covered. Service contracts that exclude wear and tear will not cover repairs needed because a part’s performance has gradually deteriorated because of normal wear and tear, unless a mechanical breakdown has occurred. Read more...
6 Comments »
Filed under: Extended Car Warranty Coverage
Posted on July 3rd, 2008 by Warranty Direct
Dear Warranty Direct:
I would NEVER buy a new car without Warranty Direct coverage. Anybody who does is a damned fool.The one claim you paid for my wife’s transmission covered the premium for three vehicles. The service manager at the Honda dealership was stunned as how quickly the claim was handled. At my age, I may never buy another car so I am really glad I have it. I am an attorney and we are usually careful about what we say but you may quote any part of what I’ve said as long as you do not take it out of context.
William Selmi, Jr.
No Comments »
Filed under: Customer Feedback-Warranty Direct
