Posted on March 19th, 2008 by Warranty Direct
Thank you for sending the extended warranty rate quote I requested, however, it was not for my car. I was sitting in the car dealer’s service department waiting room. A person was just told that the part that needs replacing is not covered under his extended warranty. He was telling me that he is out of pocket on every claim he has made so far.
I shared with him about Warranty Direct and the tremendous reliability that I have experienced with your company over the years with no deductible. So my effort on my lap top computer was an effort to bring you new business. Read more...
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Filed under: Customer Feedback-Warranty Direct, Extended Car Warranty Coverage, Testimonials - Warranty Direct, Warranty Direct
Posted on March 18th, 2008 by Warranty Direct
This notice is regarding companies using automated dialing systems, which is the use of a pre-recorded announcement calling consumers. This is illegal and Warranty Direct does NOT engage in nor support this type of activity.
Warranty Direct products are ONLY available through Warranty Direct and its web site located at www.WarrantyDirect.com. The ONLY way Warranty Direct would contact you would be if you visited our web site and provided your contact information.
Recently we have had many complaints from consumers calling us to ask us to take them off of our “list”. This is being done through automated dialing systems and apparently people are being told that Warranty Direct is calling. Some of them are even falsifying their Caller IDs to say that Warranty Direct is calling. This is absolutely NOT the case. Read more...
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Filed under: Customer Feedback-Warranty Direct
Posted on March 14th, 2008 by Warranty Direct
Lemon Law:
The general definition of a Lemon Law vehicle: A vehicle with (a) major, repeated problem(s) that has been repurchased by, or had its purchase price renegotiated with, the manufacturer. The state then earmarks these as Lemon Law or Buyback vehicles. These vehicles are ineligible for coverage.
Maintenance Guidelines:
This is the normal, routine maintenance that is recommended by the manufacturer of your vehicle to keep the vehicle in optimum condition. These include such things as oil changes, tune-ups, checking fluid levels, tire rotations, wheel alignments, belts, hoses and others as described in your owner’s manual.
Manufacturer’s Warranty:
This is the standard warranty that every new vehicle sold comes with. All factory-installed parts are covered against defects. Typical manufacturer warranties are 3 years or 36,000 miles or 4 years or 50,000 miles. Check your manufacturer’s warranty manual for warranty information or visit our Manufacturer’s Warranty page. Read more...
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Filed under: Glossary of Auto Warranty Terms, Warranty Direct
Posted on March 12th, 2008 by Warranty Direct
ECU: Electronic control unit.
The heart of the engine management system of a modern car. Regulates fuel delivery, ignition timing, engine idle speed and on some vehicles the transmission shift points.
Emissions Warranties:
The Federal Emissions Warranty guidelines are based on federal regulations and apply to vehicles in all 50 states. Vehicles are covered by two types of emissions control system warranty, “Emission Defect Warranty” and “Emissions Performance Warranty”. Depending on the state you live in, the Performance Warranty is for 3 years/50,000 miles.
The Defect Warranty is generally consistent with the manufacturer’s bumper-to-bumper warranty with certain parts (catalytic converter and electronic emissions controls (PCM) for up to 8 years/80,000 miles. Please refer to your owner’s manual for your exact coverage. Read more...
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Filed under: Glossary of Auto Warranty Terms, Warranty Direct
